Accessibility

The Saint Albans Museum welcomes visitors living with disabilities. We are committed to providing accessible programs, events and services. For more information, please call (802) 527-7933. Learn more about Vermont’s Public Accommodation laws here.

Parking
Designated parking spots for visitors with disability placards are available in the parking lot adjacent to the rear entrance of the Museum (between St. Paul’s & St. Luke’s). These spots are available on a first-come, first-served basis.

Accessible Entrances
The Museum has a wheelchair accessible entrance at the rear (East side) of the building, with interior elevator access to each floor.

Wheelchair
[Beginning Summer 2019] The Museum has one wheelchair, as well as folding stools, available to visitors at no cost. These are available on a first-come, first-served basis. If you would like to use a wheelchair or folding stool, please speak to a Museum volunteer or staff member when purchasing admission.

Personal Care Attendants
The personal care attendants of visitors with disabilities are admitted to the Museum free of charge. To purchase a complimentary ticket, please visit the front desk.

Service Animals
Service Animals are welcome at the Museum. Visitors accompanied by Service Animals are encouraged to check in at the front desk upon arrival. All Service Animals must be leashed, harnessed, or tethered. If the individual’s Disability prevents the use of these devices or the devices interfere with the Service Animal’ s work, the individual must maintain control of the Animal through voice, signal, or other effective means. The handler of a Service Animal must abide by current city ordinances regarding licensing, vaccination and waste removal. It is the responsibility of the handler of the Service Animal to know about and comply with these ordinances.

Consistent with applicable state and federal laws, Service Animals are “Any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition. The work or tasks performed by a service animal must be directly related to the owner’s disability. Examples of work or tasks include, but are not limited to, assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing non-violent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, . . . retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities, and helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors. The crime deterrent effects of an animal’s presence and the provision of emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of this definition.”

A person accompanied by a Service Animal may be asked to exclude or remove the animal from any Museum property if:
  1. The animal’s presence fundamentally alters the nature of a service or program;
  2. The animal poses a threat to the safety of others;
  3. The animal is out of control and the owner does not take effective action to control it;
  4. The animal is not housebroken;
  5. The animal is disruptive (e.g., excessive barking or creating other nuisances through behavior that is not necessary to provide the support required by the handler); or
  6. The handler/owner has the animal in staff or other private Museum spaces unassociated with their accommodation that are not open to the public.

Audio Guides
Audio guides for the Museum exhibitions are currently in development. Please check back soon for more details.

Group Tours
Group tours of the Museum for visitors with disabilities can be arranged. Please contact SAM regarding any special arrangements or accommodations.

Restrooms
Wheelchair accessible restrooms are located on all floors of the Museum.

Seating
Seating is available in the main lobby, first, and second floors.